Southern Electric Complaints – 0843 487 1858

Southern Electric ComplaintsSouthern Electric is a major utility provider, and has a dedicated team of customer support executives, to deal with Southern Electric complaints.

The major Southern Electric complaints include line faults, meter reading issues, installation problems, excess billing, delays in relocation or other services, and more. Many customers also raise sales and marketing issues, such as schemes with new connection, and issues with tariffs. Regardless of the issue, the Southern Electric phone number offers a formal complaint procedure.

Helpline

The first step is to call the Southern Electric complaints number 0843 487 1858, and speak to the customer service executive regarding the issue. This is the default number to register Southern Electric faults as well. The line is open from 8am to 8pm Monday to Friday, and 8am to 2pm on Saturday. It is also possible to make the compliant through an online form. It is also possible to approach a customer service executive in person at any of the Southern Electric customer service centre, or even write to Southern Electric at P O Box 7506, Perth PH1 3QR.

Appeals

If the complaint is not resolved within the specified time, which is usually 8pm the following working day, the customer may contact Head of Southern Electric Customer Service at 0843 487 1858, by email at headofcustomerservice@sse.com, or through the online complaint form

Citizens Advice and Ombdusman 

If contacting the head of Southern Electric Customer Service does not resolve the issue, Southern Electric recommends seeking free and independent advice on the next course of action from Citizens Advice. The Citizens Advice consumer service number is 0843 487 1858. Citizens Advice has a “Know your Rights” charter that makes explicit the rights of the consumer, offers advice on the quality of gas and electricity, and provides advice on how to make complaints.

Customers may also escalate the complaint to the Ombudsman Services: Energy if the issue has not been resolved by the Head of Customer Service within five days, or after eight weeks of lodging the complaint. The Ombudsman Services: Energy carries out an independent investigation. The Ombudsman Services: Energy may be contacted by phone – 0843 487 1858, or by email – enquiries@os-energy.org.

The uSwitch Customer Satisfaction Reports ranks Southern Electric as Best in Customer Service for all years since 2006, and as such Southern Electric complaints are often redressed promptly to the customer’s satisfaction.